Common questions and support documentation

• Adding a Gift Card to your navigation
• Setting up Govalo
• Adding new Gift Card Products
• Adding the Gift Card Lookup Page to your navigation
• Enabling the QR code for use in the POS

• How to issue a new Gift Card
• How to issue Store Credit
• How to issue multiple Gift Cards in bulk
• How to disable a Gift Card from Govalo
• How to Export Gift Cards and Store Credit to CSV

• Adding custom events after the Gift Card is added to the cart
• Adding Gift Card information to the Shopify order confirmation email
• Customizing fonts and layout in the email template
• Adding multiple images to a Gift Card product
• Setting the time when a scheduled Gift Card will be delivered
• Setting your timezone

• Klaviyo - Getting your public API key
• Recharge - Setting up your Subscription Gift
• Drip - Setting up your integration
• Bold - Setting up your Subscription Gift
• Bold - Configuring your email template
• Recharge - Getting started with Subscription Gifts
• Bold - Configuring your language settings
• Recharge - Editing a Subscription Gift
• Recharge - Customizing your email template
• Drip - Variables for use in the Email Template

Browse all articles

• Why did I not receive an email with the gift card?
• I have my gift card as a featured product on my home page, but I don't see any of the options to send to recipient, etc.
• The "to/from" is not appearing in the test email sent to recipient
• Govalo is not working
• The gift card shows as "Sold out" on checkout

• How much does Govalo cost?
• Privacy Policy
• What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead?
• Is it possible to remove the "Govalo Gift Card-Do not delete" tag?
• Is it possible to resend the eGift card to an alternate email address?