Toggle Navigation
Home
Getting started
Using Govalo
Settings and customization
Integrations
Troubleshooting
FAQs
Contact
Contact
Common questions and support documentation
Search
No results found
Getting started
Adding a Gift Card to your navigation
Setting up Govalo
Adding new Gift Card Products
Getting started with Giftable Products
Enabling the Theme App Extension
Adding the Gift Card Lookup Page to your navigation
Enabling the QR code for use in the POS
Corporate/Bulk Gifting
Setting up the Out of Stock Prompt
Shopify native gift cards vs. Govalo Gift Cards
Browse all articles
Using Govalo
How to issue a new Gift Card
How to issue Store Credit
How to issue multiple Gift Cards in bulk via admin
How to resend a gift card email
How to update the gift card balance
Events Timeline Explained
How to disable/delete a Gift Card or Store Credit from Govalo
How to view, search and filter gift cards and store credit issued through Govalo
Analytics Explained
How to Export Gift Cards and Store Credit to CSV
Browse all articles
Settings and customization
Adding custom events after the Gift Card is added to the cart
Adding Gift Card information to the Shopify order confirmation email
Customizing fonts and layout in the email template
Adding multiple images to a Gift Card product
Customizing the denomination/variant title of the options in your Gift Card
Setting the time when a scheduled Gift Card will be delivered
Customizing the look and feel of the lookup page
Editing an existing Gift Card product
Setting your timezone
Changing your Govalo plan
Browse all articles
Integrations
Recharge - Setting up your Subscription Gift
Getting started with Subscription Gifts
Klaviyo - Getting your public API key
Bold - Setting up your Subscription Gift
Recharge - Customizing your email template
Subscription Gifts - How it works
Bold - Customizing your email template
Variables for use in the Email Template
Recharge - Editing a Subscription Gift
Bold - Configuring your language settings
Browse all articles
Troubleshooting
Why did I not receive an email with the gift card?
The gift card featured on my home page doesn't show the gifting option
The "slide out" cart isn't displayed after adding a gift card to the cart
Govalo is not working
Clicking "Send a gift card" adds the item immediately to the cart, without details
The gift card shows as "Sold out" on checkout
I've integrated with Klaviyo, but the gift cards aren't being delivered
"Oauth error invalid_request" when trying to access Govalo
The first value on the gift card is always added to the cart, regardless of the value selected
FAQs
How much does Govalo cost?
Privacy Policy
What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead?
Is it possible to remove the "Govalo Gift Card-Do not delete" tag?
Can I resend the Gift Card to an alternate email address?
Comparison: Govalo X Rise.ai
How is liability handled? Will the gift cards issued by Govalo count towards my store’s revenue?
Which platforms does Govalo support?
Does Govalo support multiple currencies?
Does Govalo support multiple images on the same Gift Card product?
Browse all articles