Common questions and support documentation

• Adding a Gift Card to your navigation
• Setting up Govalo
• Enabling the Theme App Extension
• Adding new Gift Card Products
• Getting started with Giftable Products
• Adding the Gift Card Lookup Page to your navigation
• Enabling the QR code for use in the POS
• Corporate/Bulk Gifting
• Shopify native gift cards vs. Govalo Gift Cards
• Setting up the Out of Stock Prompt

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• How to issue a new Gift Card
• How to issue multiple Gift Cards in bulk via admin
• How to issue Store Credit
• How to resend a gift card email
• How to update the gift card balance
• Events Timeline Explained
• How to disable/delete a Gift Card or Store Credit from Govalo
• How to view, search and filter gift cards and store credit issued through Govalo
• Analytics Explained
• How to Export Gift Cards and Store Credit to CSV

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• Adding custom events after the Gift Card is added to the cart
• Adding Gift Card information to the Shopify order confirmation email
• Customizing fonts and layout in the email template
• Adding multiple images to a Gift Card product
• Customizing the denomination/variant title of the options in your Gift Card
• Customizing the look and feel of the lookup page
• Setting the time when a scheduled Gift Card will be delivered
• Editing an existing Gift Card product
• Setting your timezone
• Changing your Govalo plan

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• Recharge - Setting up your Subscription Gift
• Getting started with Subscription Gifts
• Klaviyo - Getting your public API key
• Bold - Setting up your Subscription Gift
• Recharge - Customizing your email template
• Subscription Gifts - How it works
• Variables for use in the Email Template
• Recharge - Editing a Subscription Gift
• Bold - Customizing your email template
• Bold - Configuring your language settings

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• Why did I not receive an email with the gift card?
• The gift card featured on my home page doesn't show the gifting option
• The "slide out" cart isn't displayed after adding a gift card to the cart
• Govalo is not working
• Clicking "Send a gift card" adds the item immediately to the cart, without details
• The gift card shows as "Sold out" on checkout
• I've integrated with Klaviyo, but the gift cards aren't being delivered
• "Oauth error invalid_request" when trying to access Govalo
• The first value on the gift card is always added to the cart, regardless of the value selected

• How much does Govalo cost?
• Privacy Policy
• What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead?
• Is it possible to remove the "Govalo Gift Card-Do not delete" tag?
• Can I resend the Gift Card to an alternate email address?
• Comparison: Govalo X Rise.ai
• How is liability handled? Will the gift cards issued by Govalo count towards my store’s revenue?
• Which platforms does Govalo support?
• Does Govalo support multiple currencies?
• Does Govalo support multiple images on the same Gift Card product?

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