In this article
- Personal Information the App Collects
- How Do We Use Your Personal Information?
- Sharing Your Personal Information
- Your Rights
- Data Retention
- Contact Us
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account: read and write products, read and write orders, read and write gift cards, read and write fulfillments, read locations, read and write themes, read and write inventory, read and write files.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information; names of customers who purchase a gift card, and information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. We additionally use Fullstory and Helpscout to better understand user behavior on the App and to respond to customer inquiries. You can learn more about Fullstory’s GDPR compliance at https://www.fullstory.com/resources/fullstory-gdpr-you and Helpscout’s GDPR compliance at https://www.helpscout.net/company/legal/gdpr. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records to ensure accurate analytics on the App dashboard unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
3101 Cobb Pkwy SE
Atlanta, GA 30339