How to disable a Gift Card from Govalo

You can disable gift cards issued through Govalo directly from our app - please refer to the steps below for how to do it.

Note: at the moment it's not possible to disable store credit from Govalo, but you can still disable any store credit issued directly on Shopify under Products > Gift cards, where you can access the store credit in question and click Disable.

1

In the Govalo app, go to the Gift cards dashboard:

2

Scroll down and locate the gift card you wish to disable in the Active gift cards list.

3

Click in the link under Order info to access the gift card details:

4

Scroll down and click Disable, then click Disable again in the confirmation prompt:

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