How to resend a gift card email

Sometimes you may need to re-send a gift card email, either because the recipient didn't receive it the first time, lost it, or the buyer misspelled the recipient's email, so you have to edit it and re-send the email.

Below you'll find steps for how to resend it for gift cards, store credit, and subscription gifts:

In this article

• Resend a Gift Card or Store Credit
• Resend a Subscription Gift

Resend a Gift Card or Store Credit

1

In the Govalo app, go to the Gift cards dashboard, then locate the gift card you wish to resend and access its details page:

2

If you need to adjust the recipient's email, click Edit, adjust the email address, then Save it. Otherwise, skip to the next step:

3

Click on Actions, then Resend email. Govalo will resend the email right away, and you'll see a new entry for it in the Timeline:

Resend a Subscription Gift

1

In the Govalo app, go to Integrations, then click Configure next to the subscription app integration you have (Recharge or Bold Subscriptions):

2

Scroll down to the list of Active gifted subscriptions, locate the subscription gift you wish to resend, and click the link under Order info to access the gift's details page:

3

If you need to adjust the recipient's email, click Edit next to the Gifted subscription details. Otherwise, skip to step 5:

4

Edit the email address, then click Save:

5

Finally, click on Actions > Resend email to have the subscription gift sent to the new email address:

Note: it's not possible to edit the recipient's email on subscription gifts that have been already redeemed.