FAQs

Can we personalize the Gift Card code generated?

It's not possible to personalize the code generated, so it will always be a random sequence, automatically created when a gift card is issued.

Updated January 29 2026
How much can you customize Govalo?
What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead?

Related articles

How much can you customize Govalo? This page explains the customization options available in Govalo, including gift card design, redemption and lookup page styles, language settings, email templates, and delivery timing, with additional details in the Settings and customization section. Can discount codes be applied to Gift Cards? This page explains that discount codes can be applied to gift cards by default, but can be customized to exclude gift cards by limiting the discount to specific products. What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead? This page explains how Govalo ensures customers retain access to their gift cards even if the merchant cancels the app, by using Shopify's internal gift cards and a separate redemption page, maintaining seamless gift card redemption through Shopify checkout.

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Getting Started
Using Govalo
Settings and Customization
Integrations
Troubleshooting
FAQs

3rd Party Compatibility

Note about compatibility with 3rd party apps
Zapiet's Store Pickup + Delivery

Business

Are gift cards good for selling products in my vertical?

Customizations

How much can you customize Govalo?
Can we personalize the Gift Card code generated?

Features

What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead?
Can I resend the Gift Card to an alternate email address?
Is it possible to remove the "Govalo Gift Card-Do not delete" tag?
Does Govalo support multiple currencies?
Does Govalo support multiple images on the same Gift Card product?
When (date/time) will a scheduled Gift Card be delivered?
Can a Gift Card be deleted after it is sent?
Can we stack up gift cards? How about stacking a gift card and a discount code?
Can we set an expiry/expiration date?
Can you issue multiple gift cards in bulk?

Integrations

Which platforms does Govalo support?
Does Govalo work with Shopify POS?

Miscellanea

Comparison: Govalo X Rise.ai
How is liability handled? Will the gift cards issued by Govalo count towards my store’s revenue?
Can you prevent discount codes from being applied to Gift Cards?
Can discount codes be applied to Gift Cards?
Does the Gift Card have its own PDP?
Can a gift card be added to Apple Wallet?
Is Govalo plug and play?
What are the differences among the plans offered by Govalo?
How do I approve Collaborator/backend access on Shopify?

Pricing

How much does Govalo cost?

Privacy and Security

Privacy Policy