Integrations

• Which platforms does Govalo support?

  This page explains that Govalo currently supports Shopify and Shopify Plus platforms, with an option for a headless setup via API. Users interested in the headless approach are encouraged to contact support.Few readers

• Does Govalo work with Shopify POS?

  This page explains that Govalo gift cards can be redeemed using Shopify POS, with an option to include a QR code for easier redemption. However, issuing new gift cards through the Shopify POS is currently not supported.Few readers

3rd Party Compatibility

• Note about compatibility with 3rd party apps

  This page explains Govalo's compatibility with third-party apps, noting that while no major issues are expected, some apps may need adjustments to work smoothly. It also directs users to support articles and the Integrations section for compatible apps.Few readers

• Zapiet's Store Pickup + Delivery

  This page explains how Zapiet's Store Pickup + Delivery app adds a delivery option widget to the cart page, allowing customers to select delivery methods. It also covers configuring the app to hide the widget for carts containing only digital items like gift cards.Few readers

Pricing

• How much does Govalo cost?

  This page provides information about Govalo's pricing plans and features, directing users to the official pricing page for detailed cost and plan options.Few readers

Privacy and Security

• Privacy Policy

  This Privacy Policy explains how Govalo collects, uses, and shares personal information when you install or use the app with your Shopify store, detailing data types collected, usage, sharing practices, user rights, data retention, and contact information.Few readers

Miscellanea

• Comparison: Govalo X Rise.ai

  This page compares Govalo and Rise.ai, two Shopify apps focused on digital gifting and loyalty. It highlights their features, pricing, and differences to help merchants choose the best app for enhancing their store's gift-buying experience.Few readers

• How is liability handled? Will the gift cards issued by Govalo count towards my store’s revenue?

  This page explains how Govalo-issued gift cards are accounted for in Shopify’s gift card balance reports, detailing how issued, sold, refunded values, and store credits affect liability and revenue reporting, with a note on differences for Subscription Gifts.Few readers

• Can you prevent discount codes from being applied to Gift Cards?

  This page explains how to prevent discount codes from being applied to gift cards on Shopify, either by using Shopify Plus scripts or by setting discounts to apply only to specific product collections excluding gift cards.Few readers

• Can discount codes be applied to Gift Cards?

  This page explains that discount codes can be applied to gift cards by default, but can be customized to exclude gift cards by limiting the discount to specific products.Few readers

• Does the Gift Card have its own PDP?

  This page explains that a gift card set up through Govalo creates a product in Shopify, giving the gift card its own product details page (PDP) accessible in Shopify Admin under Products.Few readers

• Can a gift card be added to Apple Wallet?

  This page explains that Govalo gift cards cannot currently be added to Apple Wallet, but support for this feature is planned for the future.Few readers

• Is Govalo plug and play?

  Govalo is compatible with 95% of Shopify themes out of the box. If it doesn't work immediately due to customizations, the support team is available to help with necessary adjustments. Contact support@govalo.com for assistance.Few readers

• What are the differences among the plans offered by Govalo?

  This page outlines the differences among Govalo's Essential, Premium, and Enterprise plans, highlighting features available in each to help businesses choose the best option. It includes a detailed comparison table of functionalities and directs users to the Pricing page for cost details.Few readers

• How do I approve Collaborator/backend access on Shopify?

  This page explains how to approve Collaborator access on Shopify, allowing our team to make theme adjustments or troubleshoot. Approval can be done via the Shopify Admin homepage or email, requiring full store permissions. Further details link to Shopify's Collaborator permissions.Few readers

Business

• Are gift cards good for selling products in my vertical?

  This page discusses whether gift cards are effective for selling products in specific business verticals, advising businesses to analyze their unique situation and offering additional insights through a related blog post.Few readers

Features

• What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead?

  This page explains how Govalo ensures customers retain access to their gift cards even if the merchant cancels the app, by using Shopify's internal gift cards and a separate redemption page, maintaining seamless gift card redemption through Shopify checkout.Few readers

• Can I resend the Gift Card to an alternate email address?

  This page explains how to resend a gift card to a different email address by editing the recipient's email in the Gift Cards dashboard and using the resend email action. The same steps apply for resending Store Credit.Few readers

• Is it possible to remove the \"Govalo Gift Card-Do not delete\" tag?

  This page explains that the \"Govalo Gift Card-Do not delete\" tag is no longer necessary, as the product now uses a metafield instead, allowing the tag to be safely removed.Few readers

• Does Govalo support multiple currencies?

  Govalo supports multiple currencies by converting gift card prices and charges to the customer's selected currency. However, gift card denominations display the original currency text, and Shopify processes orders in the store's base currency, which may cause slight value differences.Few readers

• Does Govalo support multiple images on the same Gift Card product?

  This page explains that Govalo supports multiple images for a single Gift Card product, allowing customers to choose their preferred image. It also directs users to detailed steps for adding multiple images during product creation or editing.Few readers

• When (date/time) will a scheduled Gift Card be delivered?

  This page explains when scheduled Govalo gift cards are delivered, detailing that cards set for future dates arrive at 9 AM in the user's timezone, with Premium and Enterprise plans allowing custom delivery times.Few readers

• Can a Gift Card be deleted after it is sent?

  This page explains that once a gift card is sent, it cannot be deleted. However, it can be permanently disabled, preventing it from being sent or re-enabled. Instructions for disabling are provided in a linked guide.Few readers

• Can we stack up gift cards? How about stacking a gift card and a discount code?

  This page explains that Shopify allows stacking multiple gift cards and discount codes at checkout, but Recharge Checkout only supports one gift card or discount code at a time.Few readers

• Can we set an expiry/expiration date?

  This page explains that Govalo does not support setting expiry dates on gift cards due to legal restrictions in some regions, where gift card expiration is prohibited. It also references relevant statutes and legislation for further reading.Few readers

• Can you issue multiple gift cards in bulk?

  This page explains that you can issue multiple gift cards in bulk by uploading a CSV file and directs you to detailed steps in the related guide on how to perform the bulk gift card issuance.Few readers

Customizations

• How much can you customize Govalo?

  This page explains the customization options available in Govalo, including gift card design, redemption and lookup page styles, language settings, email templates, and delivery timing, with additional details in the Settings and customization section.Few readers

• Can we personalize the Gift Card code generated?

  This page explains that gift card codes cannot be personalized and are always generated as random sequences automatically when a gift card is issued.Few readers