> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.govalo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did I not receive an email with the gift card?

If you issued a gift card and an email was not received, there are usually two common reasons for this:

*  [ The gift recipient's email address does not exist or is misspelled](#2-the-gift-recipients-email-address-does-not-exist-or-is-misspelled)
    
*   [Your email service provider is blocking the email from being sent](#4-your-email-service-provider-is-blocking-the-email-from-being-sent)
    

## The gift recipient's email address does not exist or is misspelled

To check the email address, and resend the email:

1.  In the Govalo app, go to the **Gift Cards** dashboard, then find the gift card you'd like to work with and click on **View details**:
    

![](https://raw.githubusercontent.com/govalo/docs-images/main/images/fd022df8591c9d3b.png)

2.  Verify that the email address is correct and use the **Edit** button to update the recipients address if needed:
    

![](https://raw.githubusercontent.com/govalo/docs-images/main/images/ac858ac45f2506c0.png)

3.  Once this has been saved, you can resend the gift card to the recipient by clicking on **Actions > Resend**:
    

![](https://raw.githubusercontent.com/govalo/docs-images/main/images/cd05cbb4dd88796c.png)

* * *

#### Your email service provider is blocking the email from being sent

It's likely that if you're using an email address that is either *@yahoo.com* or *@hotmail.com*, that service provider is blocking the email from being sent out to the recipient.

To check what email address you're using:

1.  In Shopify, click on **Settings**:
    

![](https://raw.githubusercontent.com/govalo/docs-images/main/images/da5f94e5c497ec17.png)

2.  Check the email that you currently have listed. If you are indeed using either *@yahoo.com* or *@hotmail.com*, it's highly recommended to change the email to either *@yourdomain.com* or *@gmail.com*:
    

![](https://raw.githubusercontent.com/govalo/docs-images/main/images/86ffaddb36184074.png)