Articles on: Troubleshooting

Govalo is not working

If your gift card product doesn't offer a way for adding the recipient's details, and/or you see the regular "Add to Cart" rather than the "Send a gift card" button, you must confirm that the app extension is enabled in your theme:


  1. On Shopify, navigate to Online Store >Themes:




  1. Click Customize on your published theme:




  1. Navigate into Theme settings > App embeds.
  2. Enable Govalo and Save it:




Note: when switching to a new theme, you may need to re-enable the app extension in the new theme.

Updated on: 30/06/2026

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