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# Events Timeline Explained

Either for troubleshooting purposes, or merely to understand the life cycle of a gift card, it's often necessary to look at the events that occurred from the moment when a gift card was issued to the moment it was redeemed.

To help with that, in the details page of every gift card, Govalo displays a **Timeline**, similar to the one displayed by Shopify in their orders. To find it, in the Govalo app, simply go to the details page of any gift card.

![](https://raw.githubusercontent.com/govalo/docs-images/main/images/cb847126d6fea2a6.png)

In the timeline, you can see events such as:

*   Gift card issued
    
*   Email sent, including when it is resent
    
*   Gift card redeemed, including the amount redeemed and the Shopify order #
    
*   Gift card updated, such as when the balance is adjusted, or the recipient's email is changed
    
*   Gift card disabled
    

When hovering over an entry in the timeline, it will be highlighted and you will see the exact date and time in which the event occurred.