Getting started with store credit
Store credit is an amount that is restored to a customer and encourages them to shop from the site as an alternative to a refund.
Customers can use their store credit to pay for any product on the site. Merchants have the ability to issue store credit in 2 different ways.
1. From within the store credit page in the Govalo app
2. From within the Shopify order page
Once the merchant has issued the store credit, the customer will receive it via email and can use it, immediately. The amount of the store credit will be located in the initial email and can also be viewed on the lookup page.